What is the best age to start having my dog groomed?
How often should I groom my dog?
How often should my dog be professionally groomed/clipped?
All dogs, regardless of breed or coat type, benefit from a visit to a groomer every 4 to 12 weeks, depending on the breed of your dog and type of clip required. In the summer months their coats harbour pollen, grass seeds and mites. In the Winter they live in centrally heated houses which drys out their skin and coat. Just as people need regularly deep grooming, so do dogs.
Can you trim my dog without giving it a bath?
Can you wash my dog in our own shampoo?
Can I stay with my dog when being groomed?
What If my dog will not allow you to wash and clip him/her?
Will you clip my dog how I want him/her to look?
Of course! We are happy to trim your dog to your requirements whether that is a traditonal trim or a total clip off, however we cannot work miracles and if your dog is matted we may have to do a different trim to make your dog comfortable.
How long will you keep my dog for?
Our appointment and one to one system works to minimise the time your dog is in the salon and providing a stress free environment.
We generally take 2 hours to groom most dogs. However, depending on what type of groom your dog is having, its size, coat condition and temperament, it could be between 1 and 3 hours.
We normally ring our clients when their dog is finished, so please let us know how much notice you need to get back to us, so your dog will be finished just before and wont have to wait impatiently.
Can you de-matt my dog?
We do not de-matt dogs as we feel that this can be uncomfortable and stressful for dogs who are not used to being handled so intimately, this can also be very time consuming. However we will remove knots depending on the severity during the grooming process. There could be an additional charge for this.
The animal welfare act stipulates it is an offense to cause animals pain or discomfort and we reserve the right to remove coat if we feel this is the case.
My dog doesn't like to be groomed. How will you get him to be still?
I am unable to keep my appointment, what do I do?
Working on a one to one basis means we can only groom so many dogs a day. When you book an appointment, we reserve the space ONLY for your dog (usually 2 hours), so that we can groom him/her to the standard you deserve.
Due to customers not calling to cancel /reschedule we have found it necessary to charge a £15 fee per dog for all missed appointments less than 24hrs notice. This wastes our time and makes it impossible to fill the unused appointment. We are all self-employed and lose earnings if not fore-warned. This fee must be paid prior you can book a new appointment.
How often is grooming required?
Do I need to have my dog groomed in the winter months?
For some reason people think their pets do not need grooming during the winter months as they will be too cold! This is a misconception, if you think about it if your pet becomes knotted and matted they will retain water making your pet even colder and staying wetter for much longer. So keeping your pet well groomed through out the winter will not only keep them feeling and looking great but you will not have that wet "doggy" smell or heavy muddy paws and coats!