What is the best age to start having my dog groomed?
How often should I groom my dog at home?
How often should my dog be professionally groomed/clipped?
All dogs, regardless of breed or coat type, benefit from a visit to a groomer every 4 to 12 weeks, depending on the breed of your dog and type of clip required. In the summer months their coats harbour pollen, grass seeds and mites. In the Winter they live in centrally heated houses which dries out their skin and coat. Just as people need regularly deep grooming, so do dogs.
Can you trim my dog without giving it a bath?
Can you wash my dog in our own shampoo?
Can I stay with my dog when being groomed?
What If my dog will not allow you to wash and clip him/her?
Will you clip my dog how I want him/her to look?
Of course! We are happy to trim your dog to your requirements whether that is a traditonal trim or a total clip off, however we cannot work miracles and if your dog is matted we may have to do a different trim to make your dog comfortable.
How long will you keep my dog for?
Our appointment and one to one system works to minimise the time your dog is in the salon and providing a stress free environment.
We generally take 2 hours to groom most dogs. However, depending on what type of groom your dog is having, its size, coat condition and temperament, it could be between 1 and 3 hours.
We normally ring our clients when their dog is nearly finished, so please let us know how much notice you need to get back to us, so your dog will be finished just before and wont have to wait impatiently.
Can you de-matt my dog?
We do not de-matt dogs as we feel that this can be uncomfortable and stressful for dogs who are not used to being handled so intimately, this can also be very time consuming. However we will remove knots depending on the severity during the grooming process. There could be an additional charge for this.
The animal welfare act stipulates it is an offense to cause animals pain or discomfort and we reserve the right to remove coat if we feel this is the case.
My dog doesn't like to be groomed. How will you get him to be still?
I am unable to keep my appointment, what do I do?
Working on a one to one basis means we can only groom so many dogs a day. When you book an appointment, we reserve the space ONLY for your dog (usually 2 hours), so that we can groom him/her to the standard you deserve.
Due to customers not calling to cancel /reschedule we have found it necessary to charge a £15 fee per dog for all missed appointments less than 24hrs notice. This wastes our time and makes it impossible to fill the unused appointment. We are a small business and this affect us immensely, loosing earnings if not fore-warned. This fee must be paid prior you can book a new appointment.
Do I need to have my dog groomed in the winter months?
For some reason people think their pets do not need grooming during the winter months as they will be too cold! This is a misconception, if you think about it if your pet becomes knotted and matted they will retain water making your pet even colder and staying wetter for much longer. So keeping your pet well groomed through out the winter will not only keep them feeling and looking great but you will not have that wet "doggy" smell or heavy muddy paws and coats!
How do you hold, use and store my data?
We process personal information to enable us to provide a Pet Grooming Service; promote our services and goods; maintain our accounts and records; support and manage our employees; the use of CCTV systems for crime prevention.
You can opt out of receiving anything from us at any time by following the instructions on the particular form of contact you wish to be unsubscribed from i.e. emails or text messages. Clients data is regularly reviewed and any customers who no longer use our services will have their paper records cross cut shredded to dispose of them.
Type/classes of information processed
We process information relevant to the above reasons/purposes. These cards/ questionnaires are kept in hard copy format only, and are locked away each night. These might include:
- Your personal details (your name, address, telephone numbers, email)
- Your pets details (name, breed, age, colour, sex, medical information, vet practice, temperament information)
- Your pets grooming specifications (style, blades and products used, etc.)
- Your dogs behaviour throughout the groom, and any dislikes your dog might have e.g. sensitive areas
- Anything found when checking over your dog during health assessment (lumps or bumps, ear infections, etc.)
- financial details
- goods and services purchased
Who the information is processed about
- professional experts and consultants
- service providers
- complainants; enquirers
- offenders and suspected offenders
- individuals captured by CCTV images
Your name, dogs name and your contact number are also entered into our mobile together with your dogs picture, so we are able to communicate with you about appointments, and to advise you when your dog is ready for collection, etc. No other details are held on our mobile phone. Our mobile phone is protected by a password and only the staff has access to it.
Occasionally we take photographs of your dogs, this could be for a number of reasons, but mainly for internal use and for use on social media and our website. Any images taken will be copyright of Pawfect Style.
When someone visits www.pawfectstyle.com, we use analytics (a third party service) to collect standard internet log information and the details of visitor behaviours on our website. This is done to help us develop as a business (as we can see what areas of our website our visitors spend the most time on). This information is processed in a way which does not identify anyone. We do not make, and do not allow to make any attempt to find out the identities of those visiting our website. If we do wish to identify visitors on our website, we will be transparent in doing so. If we have forms seeking personal information then we will make our intentions clear as to what we will do with your personal information. More information about our website can be found on our website disclaimer; this is located on our website.
Security and Performance
We use a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to our website.
People who contact us via social media
If you send us a private or direct message via social media the message will be stored by us for twelve months. It will not be shared with any other organisations. You can request for this information to be deleted at any time.
People who call us
When you call us we might collect Calling Line Identification (CLI) information. We use this information to help improve our efficiency and effectiveness. We do not retain information from the calls for longer than required or record inbound or outbound phone calls without your consent.
People who email us
We use virus and endpoint protection to protect email traffic. We ensure emails are scanned upon receipt and when we send them out.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send to us within the bounds of the law.
Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. You can get into contact with us at any time to get clarity on what data we hold and how we process your data.